Privacy Policy

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1. Overview

Sentinel IoT is committed to protecting personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”). This Privacy Policy explains how personal and operational data is collected, used, stored, and protected.

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2. Information Collected

Sentinel IoT may collect the following categories of information:

2.1 Personal Information

• Name and surname

• Contact details (email address, telephone number)

• Billing and account information

• Login credentials

2.2 Platform and Telemetry Data

• Device identifiers

• Location and movement data generated by Devices

• Event logs, timestamps, and system alerts

• IP addresses and access logs

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3. Purpose of Processing

Information is processed for the purposes of:

• Providing access to the Platform and its features;

• Managing subscriptions and billing;

• Device administration and event visibility;

• System integrity, security, and audit logging;

• Legal and regulatory compliance.

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4. Lawful Use and Consent

4.1 Users warrant that they have lawful authority and, where required, consent to deploy Devices and collect associated data.

4.2 Sentinel IoT does not independently verify consent or legal authority for tracking activities.

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5. Data Storage and Security

5.1 Reasonable technical and organisational measures are implemented to safeguard information against loss, unauthorised access, or misuse.

5.2 No system can be guaranteed as completely secure, and Users acknowledge inherent technology risks.

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6. Data Sharing

6.1 Personal information is not sold or disclosed to third parties except:

• Where required by law;

• To service providers acting under confidentiality obligations;

• Where necessary to deliver Platform services.

6.2 Aggregated and anonymised data may be used for analytics and system improvement.

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7. Data Subject Rights

Data subjects may request access, correction, or deletion of personal information, subject to legal and operational constraints.

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